Get Answers to Any of Your Toughest Questions About QNET

Why do people say that QNET is a scam, a pyramid scheme, or a business that cheats hard-working people?

To understand why people make this claim about QNET, you first need to be able to differentiate between direct selling companies that create real opportunities and pyramid schemes.
In a pyramid scheme, people are paid when they recruit new people as sellers. In direct selling companies, people get paid a commission when they sell products. No matter how big one’s network is, if they aren’t selling products, they are not getting paid.

Pyramid schemes are not legal. Almost everyone who participates in them ends up losing money, they rely on scammy techniques like charging upfront enrollment fees, and they often convince new recruits to purchase non-returnable inventory, most of which isn’t easy to sell because it has no use.

A lot of people don’t understand this difference, and thus can’t tell apart a pyramid scheme and a direct selling business. What most people also don’t know is that thriving as an entrepreneur in direct selling requires lots of hard work, and other direct selling companies (as well as pyramid schemes) will sometimes try to convince people that they will be earning huge commission without putting the work in. These people, after struggling to succeed building direct selling businesses, often accuse the companies they worked with of being scams because they failed to get what they wanted.

We operate in compliance with all rules and regulations pertaining to the direct selling industry in a number of countries, including Singapore, Germany, and Hong Kong.

We are also aware that not all direct sellers engage in ethical practices. To combat this, we have always made every effort to pay taxes in full, give back to communities where we operate, and reinvest in countries where we do business. Our distributors are required to follow a strict code of conduct and those who fail to follow our basic procedures and policies are subject to harsh penalties.

We also believe that emerging economies should embrace direct selling as a way to create entrepreneurship in their countries and bring new contributions into their communities. To do it safely and sustainably, these countries should create legislation to reign in the industry and help differentiate scams from legitimate opportunities.

Has the organization been banned in any countries?

Direct selling businesses have faced many challenges in new markets, predominantly as a result of a lack of understanding and regulation. QNET, however, is not banned anywhere.

Over a decade ago, the Rwandan Ministry of Finance banned our operations due to the fact that they were not localized. To resolve this, we worked directly with the Rwandan government, started a local operation there, and now base our East African operations there.

Saudi Arabia is a different case, as all direct selling and network marketing companies are banned there. Our organization was not singled out, but due to the fact that we had a significant presence in Saudi Arabia, we were mentioned by name in media reports.

Why has your company changed its name?

We have rebranded the company several times as we’ve repositioned our brand, changed our lines of business, and revamped our marketing. When we originally launched over 20 years ago, we only sold gold coins. As the portfolio has grown, we changed our name, then shortened it. This is very common, and many businesses have done similar things.

Why is there disparaging information about the company on Wikipedia?

We take serious issue with our Wikipedia entry. However, due to the fact that representatives, PR firms, or other organizations with ties to the business mentioned in the article are not allowed to edit entries, we cannot edit the article ourselves. To address these issues, we have complained to Wikipedia administrators, and we have flagged that the point of view of the article is not neutral. Wikipedia is not considered to be a good source of information. It is a public forum with quality issues, and this has been discussed in both the New York Times and by Wikipedia founder Jimmy Wales. For two examples of this from early in the history of Wikipedia, read these articles:

Wikipedia founder admits to serious quality problems:

Shared in the web of a Wikipedia liar:

Why are there consumer complaints against the business and its products online?

We ship massive numbers of customer orders successfully, satisfactorily, and without incident. We’ve received a small number of legitimate complaints, which we track and work to resolve as quickly as we possibly can, as well as many complaints from fake customers and bots.

We have observed that:
  • People who supposedly have problems with our products never file formal complaints with us.
  • People claim to be customers, we have no records in our database indicating that they ever purchased anything.
  • People make absurd claims years after purchasing a product.
  • Former representatives who were unable to thrive as direct sellers take to social media to complain about their inability to succeed as entrepreneurs.

Social media gives many people a platform to complain, and many of their complaints are anonymous and illegitimate. We work to address legitimate concerns as quickly and swiftly as possible.

How many individuals does one need to recruit to recover their investment?

This is a non-issue. There is no “investment”, as individuals buy products that they themselves want to use. If they decide to pursue a business opportunity with us, they have the option to earn commission based on referred purchases. Thus, your earnings are determined by how hard you work to build a sales and referral-based business. The more you sell, the more you earn – it has nothing to do with how many people you recruit.